Privacy Policy for Users

This privacy policy explains how we collect, use, and protect your personal data when you interact with our conversation trainer service. We take your data privacy seriously, in line with Malaysian and GDPR requirements.

What We Collect

We collect your information solely to support communication and improve your user experience.

• Basic details such as name, email address, and phone number are collected for support and account access.
• Conversation usage data including dialogues practiced and feedback provided to tailor your experience.
• Technical information like device type, browser, and session times for platform optimization.
• Feedback or communication with our team is collected solely to address your queries or support needs.

How We Use Data

We process data for legitimate purposes, focusing on service delivery, improvement, and compliance.

• Enable personalized access, reminders, and support for dialogue practice.
• Improve training modules and platform functionality by understanding user preferences.
• Communicate service updates, enhancements, and support responses directly to you.
• Ensure platform security, technical troubleshooting, and compliance with Malaysian laws.

Legal Basis for Processing

Data processing rests on user consent, service necessity, and legitimate interests.

We process your personal data as required for providing the service, based on agreed terms and as necessary to fulfill legal and regulatory obligations in Malaysia.

Sharing Data

We never sell or rent user data. Limited sharing may occur as outlined below.

• Data may be disclosed to technical providers or legal authorities only if required for security, technical support, or compliance.
• All partners are subject to confidentiality obligations.
• We retain information only as long as necessary for service provision, legal, or regulatory reasons.

Data Security

We utilize appropriate administrative, technical, and physical safeguards to protect your personal data from loss, theft, unauthorized access, and misuse. Regular security reviews and updates ensure your information is handled responsibly at every step.

Your Rights

You have the right to access, correct, or request deletion of your data at any time.

• Request information on your stored personal data and receive a copy.
• Ask for correction of any details that may be inaccurate or incomplete.
• Request deletion or restriction of your personal information, as allowed by law.
• Withdraw consent for communications or data use at any point.

Cookies & Technology

We use cookies to enhance your experience and analyze site usage. You may decline or manage cookie preferences, though some features require cookies to function properly.

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Contact Us

For privacy questions, requests, or concerns about your data rights, reach our team anytime via the details below.

Privacy Notice Changes

We regularly review this policy to comply with Malaysian law and keep users informed of any significant changes.